Frequently Asked Questions
How often will my dog be let out?
Your dog will have a minimum of two playtimes a day and will also have full access to their outdoor run during the day.
Is your office open on Holidays?
Though we care for the animals 365 days a year, our office is closed on New Years Day, July 4th, Thanksgiving, Christmas Eve, and Christmas Day for drop off or pick up.
What types of vaccines should my pets have?
We require rabies, distemper, canine influenza, and Bordetella (kennel cough). You are welcome to have your vet fax or email them to us or you can bring in a hard copy when you drop off.
Can we bring our own toys, treats, etc?
You are more than welcome to bring in toys and treats. We do not however, accept any bedding or dishes. This will all be provided for your dog when they stay here. Though our food is included right into the price, you are welcome to bring in your dog’s food as well. It will need to come in a hard-sided, sealed container.
Can we visit the kennel?
Before Covid-19 we gladly offered tours of our facility. For the time being our office is closed to better protect clients and staff. We do however have a Virtual Tour posted on our Facebook page.
When/how should we make reservations?
Booking early is always best, especially during peak travel times. But we will always try to do our best to get your pet in last minute.
Established clients may book via email (please allow up to 2 days for response), if you are new to our facility we would prefer to personally speak with you so we can better answer all of your questions, concerns, and start building a trusted relationship!
What types of payment methods do you accept?
Cash and checks are happily accepted.
How are you running Drop offs and Pick ups due to Covid-19?
Once you arrive please stay in your vehicle and call our office at 269-372-2746. We will begin the process over the phone, and one of our caretakers will get come and assist you at your car.